My first letter here is to catalog.com.
I am currently trying to remove all my domains from catalog.com, and my current troubles are related pricisely to my reasons for doing so. That is, it appears I've been charged for a dns everything plan, even though I've already paid for the hosting club as of 4/1/04. It is my understanding that hosting is included in the hosting club plan.I attempted to transfer domains before renewal from catalog.com, but received little warning that my credit card was about to be charged. Since this is a cash card that I only put money into when I'm about to pay a bill of some kind, there is rarely money in it. In any case, Catalog rejected my transfer, which is unfortunate. I don't want to have any more ill will toward your company than I already have. Unfortunately every time I've made the effort to call catalog.com, I've encountered some pretty rotten customer service.
Please remove the everything plan from my bill, and tell me what you can do about the fee for my domain name. And also please release my domain so that it may be transferred.
Thank you for your attention to this matter.
Terry Bain
2 comments:
Herewith their initial reply:
An approval request in the amount of 35.00 has been entered in to have the 35.00 for the everything plan (now cancelled thru the billing center) removed from this account. Since it was after the renewal date it will have to be reviewed by upper management. If this is approved by upper management, then that will leave a balance of 19.95 for your domain name which will need to be paid before you can transfer. To avoid a problem with the domain renewal, you may want to pay 19.95 thru the billing center to cover that portion of the balance. Unpaid domain renewals can result in a redemption status in the registry.
thank you
To their credit, catalog.com reversed the $35.00 charge (a charge I had already paid, so they really had no argument here), but not the 19.95. Since the charge is in their policy (You know, those "terms of service" you always click through without reading . . . that's where that would be found), I really have no argument there.
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